Combine your administration expertise with meaningful work in community mental health

Pathway Talent is seeking an experienced Administration Coordinator to join a Medicare Mental Health Centre in Bondi.

This is an opportunity for a highly organised administration professional who also has experience within mental health, community health, AOD, primary care or human services and understands how to create a warm and welcoming experience for people accessing support.

Medicare Mental Health Centres provide highly visible and accessible mental health support to the community, with a focus on adults and a“no wrong door” approach, ensuring people who present are supported to receive an appropriate service response.

About the Role
As the Administration Coordinator, you’ll provide professional and effective administrative support to people accessing the service and the broader Medicare Mental Health Centre team.

You’ll keep the administrative side of the Centre running smoothly while also providing a welcoming first point of contact for customers, families, carers and visitors.

Your responsibilities will include:

• Coordinating appointment scheduling and bookings
• Monitoring the Centre inbox and communication channels
• Creating and maintaining customer files and reconciling customer information across systems
• Maintaining accurate and timely records and data
• Processing invoices and supporting Centre billing processes
• Ordering and managing Centre supplies
• Supporting service activity, performance and outcome reporting
• Assisting with audits and quality improvement activities
• Providing administrative support for meetings, including minute-taking
• Providing information about Medicare Mental Health Centre services and activities

As part of the front-of-house experience, you’ll provide warm and professional customer service and recognise when someone may be experiencing distress, escalation or a mental health crisis, promptly engaging clinical or peer work staff in line with established protocols.

About You
You’re a capable administrator who enjoys keeping systems, processes and people organised, but you also understand that how people are welcomed matters, particularly when they may be accessing mental health support for the first time or during a difficult period.

To be considered, you’ll bring:

• Certificate III in Administration and/or a minimum of two years' demonstrated administration experience
• Experience within mental health, community health, AOD, primary care or human services
• A warm, professional and friendly face-to-face and telephone manner
• Strong organisational skills with the ability to manage competing priorities
• Experience working independently and knowing when to seek support or consultation
• Proficiency in Microsoft Office and electronic customer record systems
• Experience using client management systems and outcome reporting platforms
• An understanding of trauma-informed, recovery-oriented and person-centred services
• A commitment to delivering a positive customer experience

Checks & Certifications
The successful applicant will be required to hold the following:

• National Police/Criminal History Check
• Working with Children Check
• NDIS Worker Check
• Valid NSW Class C Driver Licence

What's on Offer?

• A varied administration and practice coordination role
• The opportunity to work within an accessible community mental health service
• Work alongside a multidisciplinary mental health team
• Meaningful work supporting positive experiences for people accessing mental health services
• Not-for-profit salary packaging benefits
• Opportunity to participate in ongoing professional development and continuous improvement activities

A Safe and Inclusive Workplace
Pathway Talent has a zero-tolerance approach to abuse, neglect and harm and is committed to safeguarding the wellbeing of children, young people, people with disability and the communities we serve.

In line with this commitment, all appointments are subject to the successful completion of relevant pre-employment and safeguarding checks, including background screening, qualification and registration verification, and any role-specific compliance requirements.

Diversity & Inclusion
Pathway Talent is committed to supporting inclusive, diverse and culturally safe workplaces.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

Ready to Make a Difference?
If you're an experienced administrator who thrives on organisation, accuracy and customer service, and you’re comfortable working within a mental health environment, we’d love to hear from you.

Apply today for the Administration Coordinator – Medicare Mental Health Centre opportunity in Bondi.

Please note that only shortlisted applicants will be contacted