Exciting opportunity is available within a highly respected not‑for‑profit organisation seeking skilled and passionate CALD Mental Health Community Support Worker to join their Service Delivery team, committed to transforming lives through their services, embracing challenges with creativity and adaptability for lasting positive impact.
About the Role
We’re looking for a compassionate and motivated CALD Community Support Worker to join the Community Living Support Program (CLS).
In this rewarding role, you’ll provide person-centred, recovery-oriented support to people living with mental health conditions, working across home and community settings.
You will play an important role in supporting culturally responsive practice and advocating for the needs of people from diverse backgrounds
Key Details
- Full-time
- Tweed Heads
- SCHADS award level 3
Support Delivery
- Deliver high-quality, recovery-oriented support in line with the CLS model
- Support customers with daily living skills, emotional wellbeing, and social connection
- Assist with appointments, activities, and access to community services
- Maintain an active caseload and meet support delivery targets
- Tailor support to individual goals and recovery journeys
- Apply trauma-informed and culturally responsive practices
- Build trust while maintaining professional boundaries
- Work closely with clinical teams, families, and community organisations
- Build strong relationships with culturally and linguistically diverse (CALD) community organisations, leaders, and networks
- Support customers to access culturally appropriate services, including interpreters and community supports
- Act as a cultural advocate, promoting culturally safe, inclusive, and responsive practices across service delivery
- Contribute to culturally informed service design through customer feedback and co-design opportunities
- Support community engagement and mental health awareness initiatives to reduce stigma and improve access to support
- Contribute to team meetings, supervision, and service improvement initiatives
- Engage in reflective practice and regular supervision to support safe and effective peer work
- Follow all policies, WHS, and risk management procedures
- Report incidents and maintain accurate documentation
You are a compassionate, resilient, and proactive professional who is genuinely committed to supporting people on their mental health recovery journey. You bring both empathy and structure to your work—able to build strong, trusting relationships while maintaining clear professional boundaries.
You thrive in dynamic environments and are confident working independently in the community, while also contributing positively to a collaborative team culture. You understand that recovery is not linear and approach your work with patience, adaptability, and respect for each individual’s lived experience.
You Will Bring
- Demonstrated ability to work with diverse cultural communities and advocate for culturally safe practices
- Experience supporting access to culturally appropriate services and navigating service systems
- Proven ability to support people with daily living skills, emotional regulation, and community participation.
- Ability to build strong, respectful relationships with customers, families, and stakeholders.
- Confidence to work independently in community settings while managing an active caseload.
- Strong organisational skills, with the ability to balance competing priorities and meet performance targets.
- Commitment to continuous learning, supervision, and reflective practice.
- Ability to navigate complex customer needs and behaviours using safe, person-centred approaches.
- Sound problem-solving and decision-making skills in dynamic environments.
- Certificate IV in Mental Health or Peer Work or relevant industry experience
- Minimum 12 months experience in a CLS program or similar program
- Strong understanding of recovery-oriented, person-centred practice
- Excellent communication and interpersonal skills
- Ability to manage complex needs and behaviours with confidence and care
- Knowledge of trauma-informed care and cultural advocacy
- Confidence using Microsoft Office and reporting systems
- Australian citizenship or permanent residency with full work rights is required.
- NSW Driver’s Licence
- Working with Children Check
- National Police Check (within 3 months)
- NDIS Worker Screening Check and Orientation Module
- Physical capability to meet the requirements of the role, including lifting up to 10kg.
- Great pay and benefits
Access to salary packaging to reduce your taxable income and increase your take home pay by up to $15,900, plus $ 2,650 for entertainment expenses. Enjoy novated leasing. - Ongoing training and professional development
Grow through mentoring, skills training, and career development pathways. - Purpose
above all else
Be part of a community that values compassion, connection, and wellbeing.
If you’re passionate about recovery‑oriented mental health practice and want to lead with purpose, we’d love to hear from you.
Apply now and help transform lives — including your own.
The provider is an equal Opportunity Employer, and represent the community which they serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
Pathway Talent acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.