Pathway Talent is proud to partner with a highly respected not-for-profit organisation dedicated to supporting people living with mental health challenges to lead fulfilling, independent, and connected lives.

We are seeking a compassionate and motivated Bi-cultural Community Support Worker to join a growing community-based team supporting individuals across Coffs Harbour and surrounding regions.

This role provides an opportunity to draw on your cultural knowledge, language skills, and community connections to support people from culturally and linguistically diverse backgrounds on their recovery journey. Working within a recovery-oriented framework, you will help participants build confidence, strengthen social and community connections, and achieve their wellbeing goals.

About the Role
As a Bi-cultural Community Support Worker, you will use your cultural understanding, community knowledge, and person-centred approach to support people living with mental health challenges from culturally and linguistically diverse backgrounds.

Working within a community-based setting, you will build meaningful relationships with participants, support them to achieve their recovery and wellbeing goals, strengthen their connection to community and culture, and assist them to access services and opportunities that promote independence and social inclusion.

You will work collaboratively with participants, families, carers, clinical teams, and community organisations to deliver culturally safe, recovery-oriented support that empowers individuals throughout their recovery journey.

Key Responsibilities

• Build positive, professional, and culturally responsive relationships with participants.
• Support participants to achieve their recovery, wellbeing, and independence goals.
• Facilitate community engagement, social inclusion, and connection to culturally appropriate supports.
• Assist participants to access services, appointments, education, training, employment, and community activities.
• Advocate for participant choice, self-determination, and recovery-oriented practice.
• Promote culturally safe and inclusive service delivery.
• Build relationships with multicultural community organisations, leaders, and service providers.
• Support participants to navigate complex service systems and access appropriate resources.
• Work collaboratively with families, carers, clinical teams, and external stakeholders.
• Maintain accurate case notes, records, and reporting requirements.

Essential Requirements

• Certificate IV in Mental Health, Community Services, Disability, Peer Work or a related qualification (or equivalent industry experience).
• Minimum 12 months' experience in a Community Living Supports (CLS) program or similar community mental health program.
• Demonstrated understanding of recovery-oriented and person-centred practice.
• Experience supporting people from culturally and linguistically diverse backgrounds.
• Strong understanding of culturally responsive and trauma-informed practice.
• Ability to build trust and engagement with individuals from diverse cultural communities.
• Bilingual or multilingual language skills highly regarded.
• Strong communication, relationship-building, and advocacy skills.
• Strong computer literacy, including Microsoft Office and electronic reporting systems.
• Current NSW Driver's Licence.
• Working with Children Check.
• National Police Check (issued within the last three months).
• NDIS Worker Screening Check and NDIS Orientation Module.

What's on Offer?

• Meaningful work that makes a genuine difference in people's lives.
• Ongoing training, development, and professional support.
• Supportive and collaborative team environment.
• Opportunities for career growth within a respected not-for-profit organisation.
• Access to generous salary packaging benefits, including up to $15,900 tax-free and an additional $2,650 for meal and entertainment expenses.
• The opportunity to contribute to improved mental health outcomes within culturally diverse communities.
• A rewarding role where you can positively impact the lives of individuals and families in the Coffs Harbour region.

A Safe and Inclusive Workplace
The organisation has a zero-tolerance approach to abuse, neglect, and harm and is committed to safeguarding the wellbeing of children, young people, people with disability, and the communities we serve.

Successful applicants will be required to undertake relevant pre-employment screening, including a National Criminal History Check and other role-specific compliance checks.

Apply Now and Help Transform Lives

The organisation is an Equal Opportunity Employer and reflects the communities it serves. We encourage applications from people of all cultural backgrounds, faiths, genders, sexualities, abilities, and life experiences.

The organisation acknowledges the Traditional Custodians of Country throughout Australia and recognises their continuing connection to land, waters, and community. We pay our respects to Elders past and present.

We strongly encourage applications from people who identify as bi-cultural, bilingual, or who have strong connections within culturally and linguistically diverse communities.

Please note that only shortlisted applicants will be contacted.