Pathway Talent is recruiting on behalf of New Horizons Enterprises Ltd for an experienced Carer Counsellor to join the Carer Gateway team.

This role provides an opportunity to support unpaid carers experiencing emotional, psychological and relationship challenges associated with their caring responsibilities. Through short-term therapeutic interventions, you will help carers strengthen their wellbeing, resilience, coping strategies and confidence.

About the Role
As a Carer Counsellor, you will provide professional, evidence-informed counselling within the Carer Gateway service model.

You will work closely with Carer Navigators, Coaches, multidisciplinary colleagues and external services to ensure carers receive responsive, coordinated and appropriate support. Services may be delivered face-to-face, by telephone and through secure digital platforms.

Your key responsibilities will include:

• Providing evidence-informed counselling to carers experiencing emotional, psychological and relationship challenges associated with their caring role.
• Completing psychosocial assessments, formulation and intervention planning.
• Providing individual, family and group counselling in line with program guidelines.
• Applying strengths-based, solution-focused, grief and loss, CBT-informed, ACT-informed and trauma-informed approaches where clinically appropriate.
• Supporting carers to strengthen coping skills, emotional wellbeing, resilience, self-care and confidence.
• Undertaking risk assessments relating to suicide, self-harm, domestic and family violence, neglect, abuse and other safeguarding concerns.
• Developing safety plans and escalating identified risks appropriately.
• Supporting carers to access additional services such as advocacy, aged care, mental health, disability, peer support, coaching and community services.
• Maintaining accurate and timely clinical records and treatment documentation.
• Participating in clinical supervision, reflective practice, service development and continuous improvement activities.

About You
You will bring a professional, compassionate and person-centred approach, together with the clinical capability to support carers experiencing a range of complex circumstances.

To be successful, you will have:

• A tertiary qualification in Counselling, Psychology, Social Work, Psychotherapy or another relevant behavioural health discipline, with qualifications recognised in Australia.
• Current accreditation or eligibility for membership with an appropriate Australian professional association, such as the Australian Counselling Association (ACA), Psychotherapy and Counselling Federation of Australia (PACFA), or Australian Association of Social Workers (AASW).
• A minimum of three years’ work experience in Australia.
• Demonstrated experience delivering therapeutic counselling services, including conducting needs assessments and providing individual counselling sessions.
• Experience undertaking psychosocial and risk assessments and responding appropriately to identified needs and risks.
• Demonstrated experience in, and the ability to provide, Rogerian/person-centred and/or Cognitive Behavioural Therapy (CBT), or similar therapeutic approaches.
• Sound knowledge and practical understanding of grief and loss, trauma-informed practice, family systems and strengths-based approaches.
• A strong understanding of confidentiality, privacy, professional boundaries and ethical practice requirements.
• Excellent written and verbal communication skills, with the ability to effectively engage with clients and build professional, respectful relationships.
• The ability to work autonomously, manage competing priorities and exercise sound professional judgement, while also working collaboratively within a multidisciplinary team.
• Strong clinical documentation, record-keeping and computer literacy skills, including the ability to maintain accurate and timely client records.
• Current professional indemnity insurance appropriate to the relevant professional discipline.

Highly Regarded
It would be advantageous if you also have:

• Experience supporting carers, families or people affected by disability, mental illness, chronic illness or ageing.
• Knowledge of Carer Gateway, My Aged Care, disability and community service systems.
• Experience facilitating therapeutic or psychoeducational groups.
• An understanding of culturally responsive and trauma-informed practice.
• Experience working with First Nations communities and culturally diverse populations.

Pre-Employment Requirements

The position description identifies requirements including:

• National Criminal History Check.
• Working with Children Check and NDIS Worker Screening Check where required by the contract, duties or service setting.
• Current unrestricted Australian driver's licence.
• Access to suitable transport for work-related travel.
• Evidence of the right to work in Australia.
• Completion of relevant mandatory and role-specific training.

A Safe and Inclusive Workplace
Pathway Talent has a zero-tolerance approach to abuse, neglect and harm and is committed to safeguarding the wellbeing of children, young people, people with disability and the communities we serve.

In line with this commitment, all appointments are subject to the successful completion of relevant pre-employment and safeguarding checks, including background screening, qualification and registration verification, and any role-specific compliance requirements.

Diversity & Inclusion
Pathway Talent is committed to supporting inclusive, diverse and culturally safe workplaces.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

Ready to Make an Impact?
If you’re an experienced counselling professional who is passionate about supporting carers and delivering high-quality, person-centred therapeutic support, we’d love to hear from you.

This is an opportunity to use your professional expertise to help unpaid carers strengthen their wellbeing, resilience and capacity to sustain their caring role.

Please note that only shortlisted applicants will be contacted.