Coffs Harbour – Permanent Full-Time
Port Macquarie – Maximum-Term Full-Time Contract until June 2027
SCHADS Level 3
Pathway Talent is partnering with New Horizons, a leading not-for-profit organisation, to recruit two Intake & Assessment Officers for the Supporting and Sustaining Tenancies (SST) Program.
The SST Program assists people experiencing mental health challenges and housing instability to maintain their tenancies, strengthen their independence and connect with the services and supports they need to thrive.
This is a rewarding opportunity to make a meaningful difference in people’s lives while working within a collaborative, recovery-oriented service committed to achieving positive community outcomes.
About the Role
As an SST Intake & Assessment Officer, you will coordinate intake, assessment, referral and service allocation processes to ensure participants receive the right support at the right time.
You will work closely with participants, community partners, support services and internal teams to identify individual needs, assess risk, facilitate referrals and create pathways towards improved wellbeing and housing stability.
This role is ideal for someone who combines strong assessment and administrative capabilities with genuine compassion and a commitment to person-centred practice.
Key Responsibilities
- Conduct intake, eligibility, risk and comprehensive assessments.
- Review referrals and determine eligibility, urgency and prioritisation.
- Coordinate participant onboarding and service allocation.
- Facilitate referrals to appropriate internal and external services.
- Maintain accurate records, databases, case notes and reports.
- Build positive relationships with participants, community services and key stakeholders.
- Promote recovery-oriented, strengths-based and person-centred approaches.
- Contribute to positive housing, independence and wellbeing outcomes for participants.
To be successful in this role, you will be passionate about supporting people experiencing mental health challenges, housing instability or social disadvantage.
You will bring:
- Experience in mental health, homelessness, housing, community services, intake and assessment, service coordination or case management.
- Knowledge of recovery-oriented and person-centred practice.
- Strong communication, engagement and relationship-building skills.
- Excellent organisational, administrative and time-management capabilities.
- The ability to manage competing priorities while maintaining attention to detail.
- A collaborative approach and commitment to achieving positive participant outcomes.
- Qualifications in Community Services, Mental Health, Social Work, Psychology, Human Services or a related discipline will be highly regarded.
- Meaningful work that creates a lasting impact within the community.
- A supportive and experienced leadership team.
- Professional development and career growth opportunities.
- Salary packaging benefits.
- A collaborative and inclusive workplace culture.
- The opportunity to help people maintain their housing, improve their wellbeing and achieve greater independence.
Pathway Talent and New Horizons have a zero-tolerance approach to abuse, neglect and harm and are committed to safeguarding the wellbeing of children, young people, people with disability and the communities we serve.
Diversity and Inclusion
Pathway Talent and New Horizons are committed to creating inclusive, diverse and culturally safe workplaces. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds.
Successful applicants will be required to undertake relevant pre-employment screening, including a National Criminal History Check and other role-specific compliance checks.
Please note that only shortlisted applicants will be contacted.
